Return & Refund
Return & Refund Policy
Thank you for choosing petpark.shop! We are dedicated to providing you with high-quality products and a great shopping experience. If you are not satisfied with your purchase, we are happy to offer a return and exchange service. Here are our policies:
Return Policy
Return Period
You can request a return within 30 days of receiving your product.
Return Conditions
- The item must be unused and in its original packaging.
- All accessories, manuals, and tags must be intact.
Requesting a Return
Please contact customer service via email (support@petpark.shop) with your order number and reason for the return. We will provide you with the return address and further instructions.
Return Period
You can request a return within 30 days of receiving your product.
Return Conditions
- The item must be unused and in its original packaging.
- All accessories, manuals, and tags must be intact.
Requesting a Return
Please contact customer service via email (support@petpark.shop) with your order number and reason for the return. We will provide you with the return address and further instructions.
Refund Policy
Refund Processing Time
Once we receive your returned item and confirm it meets the return conditions, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method.
Shipping Costs
If the return is due to our error (e.g., wrong item sent or damaged product), we will cover the return shipping costs. Otherwise, the return shipping costs will be the responsibility of the customer.
Refund Processing Time
Once we receive your returned item and confirm it meets the return conditions, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method.
Shipping Costs
If the return is due to our error (e.g., wrong item sent or damaged product), we will cover the return shipping costs. Otherwise, the return shipping costs will be the responsibility of the customer.
Exchange Policy
If you would like to exchange an item, please follow the return process to request a return. You can then place a new order for the item you wish to purchase after receiving your refund.
Special Cases
Certain special items (e.g., custom products, perishables) may not be eligible for our return policy. Please consult our customer service before purchasing if you have any questions.
Contact Us
If you have any questions or need further assistance, please feel free to contact our customer service team. We are here to help!
